FAQs

Platinum Auto Glass

  • What services do you offer?

    Our primary services include windshield repair and replacement, specialization in classic and vintage vehicles, fleet, commercial, and dealership account services, as well as ADAS calibration.

  • Where are you located?

    Our main location is situated in Lewisville. We also provide mobile services throughout the DFW area. For our Grapevine location, we operate exclusively as a mobile service.

  • Do you work with insurance?

    Indeed, we collaborate with all major insurance providers to process claims for our services.

  • Do you offer warranties?

    We provide lifetime warranties on all our workmanship, ensuring long-term satisfaction for our customers.

  • Do I need an appointment?

    While we do accept walk-ins based on availability, we strongly recommend scheduling an appointment, especially for calibration or in-shop services.

  • How long is my quote valid?

    Our quotes remain valid for seven days. This is due to frequent price adjustments from manufacturers and tariff-related changes.

  • What type of glass replacement do you offer?

    We offer OEM glass as well as aftermarket options manufactured by certified producers that meet safety standards. We're happy to discuss the various options available for your vehicle.

  • Do you offer any discounts or promotions?

    We regularly feature seasonal promotions and offer discounts for military personnel, first responders, and teachers.

  • Do you offer flexible scheduling?

    We provide flexible scheduling options, including early morning and late afternoon appointments. We also offer a drop-off service with a complimentary one-way ride and next-day pickup from our secure facility.

  • Do you offer calibration?

    Yes, we provide all types of calibration necessary for your vehicle's safety features to function correctly.